Payment and Refunds
Payment, cancellation and refund rules for the services of this business.
- Last updated
Ordering, payment, cancellations and refunds at vogueza follow the rules below, which form part of our terms. The prices shown on vogueza.org apply to every order; each order is confirmed in writing and paid by invoice, never on the website itself.
How prices and orders are agreed
Our published prices apply to every order. Where a service is priced by quantity or the website shows an estimate, we state the final amount in writing before any work starts, based on the details you give us. Nothing is agreed or paid on the website itself: the order takes effect when you accept our written confirmation.
Paying invoices
Unless otherwise agreed, payment is due within 14 days after invoicing, and the accepted methods are listed on each invoice, which we send to you by email. Where an advance payment or payment by instalments has been agreed, the amounts and the dates are set out in the quotation. If an invoice remains open, we send a written reminder.
Cancelling or moving an appointment
You can cancel or move an appointment free of charge up to 48 hours before the agreed time by calling 01305 248617 or writing to hello@vogueza.org. If you cancel later, or nobody is there when we arrive, we may charge for work already done and for costs we can no longer avoid, though we would rather find a new date.
Cancellation on our side
If we have to cancel or postpone an appointment, for example because of illness, a delay on an earlier job or circumstances beyond our control, we let you know as soon as possible and offer the next available date. If no new date suits you, anything you have already paid for that service is refunded in full.
Refunds and part-completed work
We return money through the method used for the original payment, normally within 14 days of agreeing the refund with you. If that method is no longer available, we ask for your bank details at hello@vogueza.org and transfer the amount free of charge. Services provided in full are not refunded; for partly finished work we charge the completed part and return the rest.
Complaints and remedies
If you are not satisfied with our work, please describe the problem in writing to hello@vogueza.org within 14 days of the service, while the details are still fresh. We look into it and suggest a correction, a repeat of the service, a partial refund or another solution that fits the case.
Cancelling a distance contract
Consumers who conclude a contract with us at a distance or away from our business premises have a right to cancel it within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear statement sent to hello@vogueza.org before that period ends is enough, and work you had already asked us to begin is then settled separately.
Get in touch
Email: hello@vogueza.org
